Introduction: transform your ways of working

An introduction to agile ways of working, user-centred design and the governance and culture to empower your team and mission.

What you will learn

This course has three modules plus a reflection and review session. We will be covering: An introduction to agile ways of working, An introduction to working with user needs and An introduction to culture & governance that empowers teams.

• Understand the Agile Principles and the problems they’re designed to solve
• Experience a typical week in an agile team and learn about:
  • ‘stand-up’ meetings and frequent communication
  • short planning cycles and how they’re managed
  • retrospectives and regular reflection and learning
  • demos, show and tells and communicating with your organisation

• Understand the benefits of a user-centred approach
• Try out techniques for researching and mapping user insights
• Learn how teams start with the user need to make decisions and create next steps in content design, service design and more.

• Practical mindset and culture examples to empower and motivate your whole team
• Learn how to measure and report on outcomes
• Take-away governance strategies to track what matters

• Reflect together and re-visit the key learnings
• Show and tell your own examples of putting a new technique into practice
• Get support and ideas for the next steps of your learning journey